Customer Support Center
TainiTec Customer Support Knowledge Base

Registered users can search and view information on setting up, using and maintaining TainiTec's systems by going straight to our Customer Service Knowledge Base

  1. Customer Support Center
  2. TainiTec Customer Support

TainiTec Customer Support

  • Product and sales request

    Request product information, pricing estimates or purchasing information.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

Powered by Jira Service Management
{"xsrfToken":"88ab2efe8b8d7892e8d5c1858113d3a5cb57f02e_lout","branding":{"id":"1","key":"tcs","name":"TainiTec Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f2238","headerLinkHoverBGColor":"#0f2238","headerBadgeColor":"#0f2238"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4c24625-ae3f-4f2f-ace4-e4c995425495/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjdjODBiYS03NDYyLTRmNzAtOTRjMy1jZjk1YzAxNDNmNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0YzI0NjI1LWFlM2YtNGYyZi1hY2U0LWU0Yzk5NTQyNTQ5NSI6WyJyZWFkIl19LCJleHAiOjE3NDg1ODg3MTksIm5iZiI6MTc0ODU4ODExOX0.r70BqXG6WX688iz03XjGMyUQVUlUvTF-p78FlItgrEA&client=567c80ba-7462-4f70-94c3-cf95c0143f63&mode=fit","logoId":"e4c24625-ae3f-4f2f-ace4-e4c995425495","isLogoAvailable":true,"helpCenterTitle":"Welcome TainiTec Customer Support","sharedPortalName":"Customer Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome TainiTec Customer Support","sharedPortalName":"Customer Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#25537e","helpCenterTitleColor":"#25537e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f9949b31-5f41-4134-8f8c-3317ef0ec383/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjdjODBiYS03NDYyLTRmNzAtOTRjMy1jZjk1YzAxNDNmNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5OTQ5YjMxLTVmNDEtNDEzNC04ZjhjLTMzMTdlZjBlYzM4MyI6WyJyZWFkIl19LCJleHAiOjE3NDg1ODg3MTksIm5iZiI6MTc0ODU4ODExOX0.ehh_2PW2ER7a36K3Z-Mib9_Ljvt7GRmQPWcuFx_ThlA&client=567c80ba-7462-4f70-94c3-cf95c0143f63&height=300&mode=fit","bannerMediaApiFileId":"f9949b31-5f41-4134-8f8c-3317ef0ec383","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tcs","projectId":10000,"serviceDeskId":1,"name":"TainiTec Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"25","name":"Product and sales request","descriptionHtml":"","callToAction":"Product and sales request","introHtml":"<p>Request product information, pricing estimates or purchasing information.</p>","icon":10487,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://tainitec.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[25,1,2,4,5,6]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4767bf8f-41d6-3a74-b26f-a6f1aedf1ed9","appLinkName":"System Confluence","appLinkUrl":"https://tainitec.atlassian.net/wiki","spaceKey":"TCS","spaceName":"TainiTec Customer Support","spaceUrl":"https://tainitec.atlassian.net/wiki/spaces/TCS","isServer":false},"labels":[],"projectKey":"TCS","serviceDeskId":1,"kbLinkDomainURLs":["https://tainitec.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TCS","userLanguageHeader":"TainiTec Customer Support Knowledge Base","userLanguageMessageWiki":"<p>Registered users can search and view information on setting up, using and maintaining TainiTec's systems by going straight to our Customer Service Knowledge Base</p>","defaultLanguageHeader":"TainiTec Customer Support Knowledge Base","defaultLanguageMessage":"Registered users can search and view information on setting up, using and maintaining TainiTec's systems by going straight to our Customer Service Knowledge Base","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NjdjODBiYS03NDYyLTRmNzAtOTRjMy1jZjk1YzAxNDNmNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg1ODkzMTksIm5iZiI6MTc0ODU4ODExOX0.FxueuwwvUlYehHW8JhMdXnq-vWfGG0AKp4lfQ-_N_Nk","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"567c80ba-7462-4f70-94c3-cf95c0143f63","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Customer Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://tainitec.atlassian.net/wiki","kbLinkDomainURLs":["https://tainitec.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tainitec","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"88ab2efe8b8d7892e8d5c1858113d3a5cb57f02e_lout","baseUrl":"https://tainitec.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tainitec.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"567c80ba-7462-4f70-94c3-cf95c0143f63","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b75a0ed8bc984287b84c8f6e6baaa5c5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}